Privacy Policy and Terms of Service

1. Introduction

Detailer Callback Desk (“we”, “us”, “our”) operates as a car detailer and operator for detailers across the US. This page outlines our Privacy Policy and our Terms of Service.

By using our website, contacting us, purchasing services, or enrolling in a service plan, you agree to these terms.

Privacy Policy

2. Information We Collect

We may collect the following types of information:

Information You Provide Directly

Name

Address

Email

Phone number

Details about the services you request

Automatically Collected Information

Basic website analytics (such as page views and browser type)

Non-identifying technical information used for improving site performance

We do not collect payment information directly through our website. Payments are processed securely through third-party payment processors.

3. How We Use Your Information

We may use your information to:

Provide and manage services you request

Communicate with you about scheduling, billing, estimates, and updates

Improve our services and customer experience

Send service reminders or promotions (you may opt out at any time)

We do not sell or share your information with third parties for marketing purposes.

4. Sharing Your Information

We may share your information only when necessary:

With service staff for scheduling and on-site work

With trusted third-party service providers (such as payment processors, CRM software, or messaging platforms)

When required by law

These providers are not permitted to use your information for their own marketing purposes.

5. Cookies & Tracking

Our website may use basic cookies or analytics tools to improve performance and understand traffic. You may disable cookies in your browser settings.

6. Data Retention

We retain customer information only as long as necessary for operational, accounting, and legal purposes.

7. Your Rights

You may request:

Access to the information we maintain about you

Corrections to inaccurate information

Deletion of your information, subject to legal or operational recordkeeping requirements

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

Terms of Service

9. Use of Our Website

By visiting our website or contacting us, you agree to:

Use the site legally

Not misuse or damage the site

Not attempt unauthorized access to restricted areas

10. Estimates & Pricing

Any estimate provided is based on the information available at the time. Final pricing may change if:

13. Billing & Card Authorization

By activating recurring service, you authorize us to:

Store your card on file

Charge your card immediately upon activation

Automatically charge your card every 30 days

Retry failed payments at our discretion

Suspend or terminate service immediately upon payment failure

No partial refunds are issued for unused time within a billing cycle.

14. Cancellation Policy

You may cancel recurring service at any time with at least seven (7) days’ notice prior to your next scheduled service.

No prorated refunds are provided once a billing cycle has begun

Services performed prior to cancellation remain payable in full

We reserve the right to cancel service at our discretion

15. Scheduling, Weather & Route Policy

We operate on a route-based system and do not guarantee specific service days or times.

Service dates may shift due to:

Weather

Equipment issues

Routing efficiency

Growth patterns

These adjustments do not constitute breach of agreement.

16. Access & Property Requirements

You agree to:

Provide clear and unobstructed access

Secure pets

Remove debris, toys, hoses, and obstacles

Ensure gates are unlocked

Mark irrigation heads, hidden wiring, or hazards

If access is blocked or unsafe conditions exist:

Service may be skipped

The visit may be considered completed for billing purposes

No refund will be issued

Outcome guarantees do not apply where access is restricted.

17. Property Damage & Limitation of Liability

We are not responsible for:

Pre-existing damage

Hidden or unmarked hazards

Underground utilities

Improperly installed irrigation systems

Loose or fragile items left in service areas

To the fullest extent permitted by law, our liability is limited to the amount paid for the most recent billing cycle.

18. Satisfaction Guarantee

If you are dissatisfied with a service, you must notify us within 24 hours of completion.

At our discretion, we may provide a corrective visit. This is the sole remedy available.

19. Photography & Media

We may take before-and-after photographs for quality control, documentation, and marketing purposes unless you provide written notice opting out.

20. Third-Party Tools & Links

We may use third-party service providers (such as payment processors and CRM systems). We are not responsible for their independent policies or practices.

21. Changes to These Policies

We may update this page periodically. Continued use of our website or services constitutes acceptance of any updated terms.Privacy Policy and Terms of Serviceand